POLICIES
Cancellation Policy
Clear rules, fair refunds. No hidden conditions.
Refund Schedule
| Cancellation timing | Refund |
|---|---|
| 24+ hours before service | 100% refund |
| Same day, before service time | 80% refund |
| After service start / No-show | No refund |
Important Notes
All times are based on the local time zone of the service (Dominican Republic, UTC-4).
Refunds are processed through the original payment method.
Bank or provider processing times may apply (typically 3–10 business days).
For bookings within 24 hours, contact us directly via phone or WhatsApp.
How to Cancel
- 1
Log in to your account or contact us directly.
- 2
Provide your booking reference number.
- 3
Cancellation is confirmed immediately by email.
Need to cancel?
Reach out and we will take care of everything quickly.